Let me preface by saying that I love this company and their products. Customer service is great and responses are prompt. With that being said, when I ordered my hat, the online picture showed a light brown color. Upon receiving the hat however, it was black. After contacting customer service they apologized saying that there wasn't a brown variation of the hat and they were working to fix the image on the website. They offered a refund, but honestly I love the hat I got. Small issue but not a deal breaker. Good shit, man. I'm happy. Thanks for continuing to make great products and maintaining amazing customer service.