EXTENDED HOLIDAY RETURN WINDOW
Any orders placed on OutbackTrading.com between November 1, 2024 and December 31, 2024 can be returned or exchanged through January 31, 2025.
Return Policy
OutbackTrading.com can only accept return requests for orders placed on OutbackTrading.com that meet the following criteria:
- ☑ Item was delivered within past 30 days.
- ☑ Item is in “new” condition
- ☑ Item is unworn, unaltered, and unwashed.
- ☑ Item includes the original tags.
All returns must be initiated within the Outbacktrading.com Returns Portal. Any items returned to our warehouse without being processed in this portal will be refused.
If you reside within the United States, you will be charged a flat-fee of $8.00 USD for return shipping and a label will be provided automatically. This charge will be deducted from your refund. Please note: All original shipping is non-refundable and can be found under our shipping policy page.
If you reside outside of the United States, you are responsible for shipping the item back to us at your expense.
Your refund will be processed within 2-3 business days upon receipt of the returned item. Please note: the refund can take up to 5 additional business days to finalized depending on your card issuer.
Any returned product showing any type of wear will be subject to a deduction on the return credit at the sole discretion of Outback Trading Co.
How To Return A Product:
Click here to begin your return request.
For any questions about your return eligibility, please contact us.
Exchange Policy
OutbackTrading.com can only accept exchange requests for orders placed on OutbackTrading.com that meet the following criteria:
- ☑ Item was delivered within past 30 days.
- ☑ Item is in “new” condition
- ☑ Item is unworn, unaltered, and unwashed.
- ☑ Item includes the original tags.
- ☑ Item was not previously exchanged.
All exchanges must be initiated within the Outbacktrading.com Returns Portal which is located here. Any items returned to our warehouse without being processed in this portal will be refused.
If you reside within the United States, a return label will be provided automatically free of charge. We will also ship your replacement item to you free of charge
If you reside outside of the United States, we do not allow exchange requests.
We can only offer exchanges for the same item in a different configuration (size/color) that is currently available in stock.
NOTE: Once an item is exchanged, it can no longer be exchanged or returned for a refund.
Any returned product showing any type of wear will be subject to a deduction on the return credit at the sole discretion of Outback Trading Co.
How To Exchange A Product:
Click here to begin your exchange request.
For any questions about your return eligibility, please contact us.
Warranty Policy
Outback Trading Company provides a one year warranty on everything sold through Outbacktrading.com. We assess each warranty request on a case by case basis. Please contact us if you never received your order, received the wrong product, or believe you have received a defective product. If your order is determined to be eligible for warranty, we will either replace the product or provide a refund at no further cost to you.
How To Submit A Claim:
To begin a warranty replacement, please contact us.