We thank you for your interest in placing an order with OutbackTrading.com. Before doing so, please be sure to read the following notes regarding web orders and shipping estimates.
ORDERING POLICY
We strive to fulfill orders from OutbackTrading.com within 24 hours of order placement. In rare instances, orders can take longer to process. The following guidelines are in place to give you the best estimates on when you can expect to receive your order. If you have any questions, please contact us before placing your order.
Order Processing Times:
Orders placed Monday-Friday before 12pm EST generally ship the same day.
Orders placed Monday-Thursday after 12pm generally ship on the next day.
Orders placed on Fridays after 12pm, Saturday, or Sunday generally ship the following Monday.
Please Note: Outback Trading Company offices are generally closed on US public holidays. Web orders received on these days will usually ship the following weekday.
Cancelling / Editing Your Order:
Customers have the ability to cancel or make changes to their order order by viewing the Order Confirmation Page after placing the order. This page can be accessed by logging into your account on OutbackTrading.com or by clicking on the "View Order" button in your order confirmation email.
This is only valid before we begin processing an order. Once the order has been processed and shipped, we will no longer be able to make any changes and you will be unable to edit or cancel the order from the Order Confirmation Page.
SHIPPING WITHIN UNITED STATES
OutbackTrading.com offers three "flat rate" shipping methods for you to choose from when placing an order. Any shipping fees associated with an order are non-refundable.
Economy Shipping: This represents the slowest but also cheapest shipping method we offer. We generally ship using UPS Surepost if you choose Economy Shipping.
Priority Shipping: These orders are generally shipped using Priority Mail from the US Post Office. Orders are generally delivered within 2-5 business days depending on your location compared to Pennsylvania.
Expedited Shipping: This is our most expensive shipping option while ensuring your package will be delivered as quickly as possible. These orders generally ship with UPS 2nd Day Air.
In order to provide accurate shipping estimates as well as fair rates, we have broken up the United States into 4 shipping zones as follows.
US EAST ZONE:
ME, VT, NH, MA, NY, MI, IL, IN, OH, PA, RI, CT, NJ, DE, MD, DC, VA, WV, KY, TN, NC, SC, GA, AL, FL
US MIDWEST ZONE:
WI, MS, MN, IA, MO, AR, LA, TX, OK, KS, NE, SD, AZ
US WEST ZONE:
ND, MT, ID, UT, NV, CA, OR, WA, CO, NM, WY
US TERRITORIES ZONE:
AK, HI, Guam, Puerto Rico, US Virgin Islands, Mariana Islands, American Samoa, Minor Outlying Islands
Please Note: All shipping methods offer ESTIMATED delivery timefames but do not guarantee a certain day of arrival. All shipping fees are also non-refundable.
SHIPPING INTERNATIONAL
International orders from OutbackTrading.com orders will be shipped via USPS.
Unfortunately,we cannot give shipping estimates as the time orders take to pass through customs can vary. We do however provide a tracking number with each order shipped with USPS.
Please Note: International Customers will be responsible for any duties or tariffs associated with the import of their order into their respective country.
