I ordered three of these jackets for myself and my sons for Christmas. Mine, along with the liner, hood and hat fit as perfectly as expected. One of my sons didn't want his, and the other jacket had a rip in it that the company promptly exchanged after receipt of the return. Unfortunately, that replacement had a rip in it in a different location. When I contacted the company about it, they didn't even wait for the return and promptly sent out a replacement. Talk about fantastic customer service. I have received the other jacket, but as my son is in the military I have not opened it to confirm that everything is okay with it. I expect it to be. They have been nothing but stellar in their customer service and the products are excellent. I just wish I could order a couple of small accessories that are not normally purchased. The hat version I ordered does not come with a cord to keep it on your head, and they will not allow me to purchase one of the strings from one of the other hats to put on. Other than that I have had nothing but superb customer service from the company.