Frequently Asked Questions
The button on my jacket/shirt came off. Can I get replacement buttons?
You can send us a message through our Contact Form with your name, phone number, email address, and any other contact information you wish to provide, and someone will get back to you as soon as possible.
What is your return policy?
You may return the product to the retail location where it was purchased. Please refer to our Store Locator resource for a retailer near you.
How do I (or my group) get sponsored by Outback?
Due to the number of requests for sponsorship, Outback can only sponsor national level professional athletes and nationally recognized events. If you fit this profile, please send a sponsorship proposal via our Contact Form.
How can I become a model for Outback?
Outback typically uses professional models. Occasionally we need amateur models. You must be a size 33 and over 18 years old. If this fits you, please send a request with a link to your portfolio via our Contact Form., or mail to the address listed in the footer of this page.
Can I buy advertising space on your site?
Outback Trading Company has vowed never to sell advertising space in its website, in order to provide customers and retailers with a more pleasant and less incumbered experience.
Can I buy an Outback retail franchise?
Franchise opportunities and/or licensing to operate an Outback retail outlet are not available. We have no plans to franchise the operations at this time.
Can I buy a gift certificate?
At this time, we don't offer gift certificates. If we have a demand for them, we may offer them at a future date. Certain retailers may offer gift certificates for their establishment, which can be used to purchase Outback Trading products.
Why are not all options available on all products?
Sometimes the design of a pattern or the fabric a garment is made out of does not allow for certain options to be included. The designers have spent a great deal of time determining the best design for each garment and what will and will not work.
Do you have a phone number so we can call you?
Outback Trading Company provides a Contact Form for the general public to reach our customer support and management staff. Retailers who order and sell Outback products are given access to our telephone number for ease of communication.